Delete your account · Hoàn Tiền Plus
How to ask for your account and personal data on Hoàn Tiền Plus (the mobile app and the website) to be deleted.
How to delete your account
- In the app: open Account, go to Settings, choose Delete account, enter your password and confirm.
- On the website: sign in, then use the form below.
- Cannot sign in (forgotten password or the app is uninstalled): send a request through the Contact page, naming the e-mail you registered with. We will handle your request. Open the Contact page
To delete, no withdrawal can be in progress. If the account still has cashback, it is lost when you confirm that you give it up.
Data we erase
- Your name, e-mail, phone number and password
- Your addresses and cart
- Any saved bank account number and account holder name
- Your e-mail and IP address in our system logs
- Your comments on blog posts
Data we keep
- The history of your cashback orders, the ledger and your withdrawals, no longer linked to your name, for as long as accounting rules and the law require.
- A one-way hash of any bank account you used, to spot fraud. The account number cannot be recovered from it.
- Messages you sent through the Contact page and orders placed on the website (if any): say so in your request if you want those deleted too.